Software Live Web Chat

This software could provide you with live chat support for your website.

Engaging and keeping your customers shopping at your website is the goal for shopping success. However, it is so easy to click away at the sign of any kind of problem navigational or otherwise. In such cases in the real world, there is a shop floor assistant whom you can ask questions and find help. The nearest equivalent is a live chat support where the visitors to your website could actually ask a question to a real live person and clarify whatever queries they may have. In a shopping venture then you need a very good live chat support. This can easily better your ROI and improve customer relations hugely. Live Web Chat software is a third-party utility that allows user to chat with all website visitors in real time. Administrative control is easily exercised.

An administrator would be able to create operators and departments and initiate chat with almost any website visitor. The screens created are interactive and simple to use. Chatting in multiple languages is possible including right to left writing styles. This application automatically deciphers the website visitor and operator geographical location and presents chat in a suitable pattern. Besides being flexible and customizable, the software does not require any specific technical knowledge in order to be used. Even novice computer users should be able to get going easily. The trial version will let you set up one operator and two departments only. But, you do get a good feel of what the software is like.

There are many other live chat tools available on internet and choosing best among them is never an easy task. However, eAssistance Pro is one such proficient live web chat software that has got some of the most advance features. In fact, the software allows you to chat with all website visitors in Real Time. While you perform live web chat, working with eAssistance Pro salvages the problem of handling multiple queries from multiple visitors. In fact, the tool facilitates you to handle any number of live chat sessions at the same time. Moreover, if you presume that operating such software live web chat require great expertise then you are wrong. You could very well use it by simply registering online. The entire basic setup can be done with simple registration provided you just place the live chat button code or link on the required website pages. Using this application, you can very well view the current visitors' information in a table displayed in operator console area. Also, as per your requirement you could further customize visitor chat window to perfectly match both the content of your website and appearance. Also, the tool permits you an easy creation and saving of different phrases as shortcuts. These phrases or pre-written responses act as canned messages. Apart from that, within a matter of a few minutes you could get traffic related information in a summarized format that simultaneously includes the detailed information like visitor footprints, duration of stay at each page, reference, page views etc. As a user, you could very well send files to website visitors and co-workers as well as receive files from them easily. In addition, the tool also allows you invite visitors to chat using either a floating invite window style or fixed as per the requirement. Moreover, the software allow/disallow visitors to upload file, email chat transcript, submit survey and print chat conversation. For more details: www.online.livewebchat.org